legal / privacy
Privacy notice
Last updated: 12 November 2026
Who we are
Teleios IT Consulting (Pty) Ltd (registration number 2025/487193/07) is the responsible party for personal information collected through this website. You can contact us, including our Information Officer, at info@teleiosit.co.za.
What this website collects
- This website uses no cookies, analytics, tracking pixels or advertising tools.
- It loads no fonts, scripts or images from other companies. Your browser only connects to the server that hosts this website.
- Our hosting provider keeps standard server logs (IP address, date and time, page requested and browser type) to keep the site secure and working. We don't use these logs to identify or profile visitors.
When you email us
We use your name, email address and whatever you choose to tell us to reply to you and, if we work together, to run the project. We don't sell your information or add you to marketing lists.
If an enquiry doesn't lead to work, we delete it within 12 months. If we work together, we keep project correspondence for five years after the work ends, because tax and company law require us to keep business records, and then delete it.
For people covered by the GDPR, our lawful basis is our legitimate interest in replying to your enquiry, or the contract between us once we work together.
When you call or WhatsApp us
If you call or message us on 073 816 4371, we use your number and what you tell us only to reply and, if we work together, to run the project. WhatsApp is run by Meta, which handles messages under its own privacy policy and may store information outside South Africa. If you'd rather not use WhatsApp, email us instead.
Client and project data
During a project we may process personal information that belongs to you or your customers, for example when we test or build a system that holds customer records. We do this as an operator under section 21 of POPIA (a processor under the GDPR), under a written agreement, and only for the purpose of the work.
How we protect information
We protect personal information with encryption, access control and multi-factor authentication, and we limit access to the people who need it. If we have reason to believe personal information we're responsible for has been accessed or acquired without authorisation, we will notify the Information Regulator and the people affected as soon as reasonably possible, as section 22 of POPIA requires. Where we handle data on a client's behalf, we tell the client immediately, as section 21 requires, so they can meet their own obligations.
Information stored outside South Africa
Some of our service providers, such as our email provider, may store information outside South Africa. We only make such transfers where section 72 of POPIA allows them, for example where the provider is bound by data protection law or a contract that gives protection comparable to POPIA.
Your rights
Under POPIA you can ask what personal information we hold about you, ask us to correct or delete it, and object to its processing. If you are in the EU or UK, the GDPR also gives you the right to data portability and the right to complain to your local data protection authority. Email info@teleiosit.co.za and we'll respond within 30 days.
Complaints
If you're unhappy with how we've handled your information, please tell us first so we can put it right. You can also complain to the Information Regulator (South Africa) at inforegulator.org.za.
Changes to this notice
If the way we handle personal information changes, we'll update this page. The date at the top shows the current version.